Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Service" or "Services" refers to AI Integration Planning, AI Solution Building, and AI Effectiveness Monitoring services provided by Horizon Tech.
• "Client" or "You" means the individual or organization engaging Horizon Tech's services.
• "We," "Us," or "Our" refers to Horizon Tech, a business operating in Kuala Lumpur, Malaysia.
• "Agreement" means these Terms and Conditions together with any service-specific agreements or statements of work.
• "Website" refers to the Horizon Tech website and any related digital platforms.
• "Deliverables" means the outputs specified in project agreements, including plans, documentation, code, and systems.

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services. If you are accepting these terms on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

3. Service Description

Horizon Tech provides professional AI integration services including:

• AI Integration Planning: Assessment, requirements definition, architecture design, risk identification, and implementation planning services.
• AI Solution Building: Technical design, development, integration, testing, deployment, and documentation services.
• AI Effectiveness Monitoring: Performance tracking, effectiveness reviews, optimization recommendations, and ongoing support services.

Service availability may be subject to geographic restrictions, resource availability, and compatibility with client technical environments.

4. Service Engagement and Agreements

Services are provided based on written agreements that specify scope, deliverables, timeline, and fees. Such agreements may include statements of work, service orders, or project proposals that supplement these Terms and Conditions.

We reserve the right to decline service engagements that we determine are outside our expertise, incompatible with our ethical standards, or not feasible given technical or resource constraints. Any modifications to agreed service scope require written approval from both parties.

5. Fees and Payment Terms

Service fees are specified in project agreements and are based on scope, complexity, and resource requirements. Standard service prices are listed on our website but may vary based on specific project needs.

Payment Schedule: Unless otherwise agreed, payments are due according to milestones specified in project agreements. Typical payment structures include upfront deposits and milestone-based payments.

Currency: All fees are quoted and payable in Malaysian Ringgit (RM) unless otherwise specified in project agreements.

Late Payments: Payments not received within 14 days of due date may incur late payment charges and may result in suspension of services until payment is received.

Expenses: Reasonable project-related expenses such as travel, specialized software licenses, or third-party services will be discussed and agreed upon separately.

6. Client Responsibilities

Clients are responsible for:

• Providing accurate information, requirements, and access to necessary systems and personnel
• Maintaining appropriate licenses for software and platforms required for project implementation
• Ensuring technical infrastructure meets requirements specified in project planning
• Timely review and approval of deliverables as specified in project agreements
• Maintaining data backups and security measures for their own systems
• Compliance with applicable laws and regulations regarding AI system deployment

7. Intellectual Property Rights

Client Data: Clients retain all rights to their data, business information, and pre-existing intellectual property.

Deliverables: Upon full payment, clients receive ownership of deliverables created specifically for their project, including custom code, documentation, and AI models developed under the engagement.

Horizon Tech Property: We retain ownership of our methodologies, frameworks, tools, and general knowledge developed through our practice. We reserve the right to use anonymized project insights for service improvement.

Third-Party Components: Deliverables may incorporate third-party libraries, frameworks, or tools subject to their respective licenses. Clients are responsible for compliance with such licenses in their use of deliverables.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information exchanged during service engagements. This obligation continues for 3 years following project completion.

Confidential information excludes: (a) information already in public domain, (b) information independently developed without use of confidential information, (c) information lawfully received from third parties, and (d) information required to be disclosed by law.

We may use client names and general project descriptions (without confidential details) for portfolio and marketing purposes unless otherwise agreed in writing.

9. Warranties and Disclaimers

Our Warranties: We warrant that services will be performed with reasonable care and skill consistent with professional standards in the AI integration industry.

No Guarantee of Results: While we apply professional expertise, we cannot guarantee specific business outcomes, performance metrics, or ROI from AI implementations. Results depend on numerous factors including data quality, organizational adoption, and changing business conditions.

Service Disclaimer: Services are provided "as is" without warranties beyond those expressly stated. We disclaim all implied warranties including merchantability, fitness for particular purpose, and non-infringement to the extent permitted by law.

No Professional Advice: Our services do not constitute legal, financial, or business advice. Clients should consult appropriate professionals for such guidance.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability arising from any service engagement shall not exceed the total fees paid by the client for that specific engagement.

We shall not be liable for indirect, consequential, incidental, special, or punitive damages including lost profits, lost data, business interruption, or loss of opportunity, even if advised of the possibility of such damages.

This limitation applies to all claims whether based on contract, tort, negligence, strict liability, or any other legal theory.

11. Indemnification

Clients agree to indemnify and hold Horizon Tech harmless from claims, damages, and expenses (including legal fees) arising from: (a) client's use of deliverables in violation of applicable laws, (b) client's breach of these terms, (c) infringement claims related to client-provided content or requirements, and (d) client's negligence or willful misconduct.

12. Term and Termination

Service agreements remain in effect until completion of deliverables or earlier termination as specified in project agreements.

Termination for Convenience: Either party may terminate with 30 days written notice. Client remains responsible for fees for work completed through termination date.

Termination for Cause: Either party may terminate immediately for material breach if the breach is not cured within 14 days of written notice.

Upon termination, Horizon Tech will deliver work completed through termination date upon receipt of payment for such work. Provisions regarding confidentiality, intellectual property, and limitation of liability survive termination.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control including natural disasters, government actions, telecommunications failures, pandemics, or other force majeure events. Affected party shall notify the other party promptly and make reasonable efforts to mitigate impact.

14. Dispute Resolution

Informal Resolution: Parties agree to first attempt to resolve disputes through good faith negotiation between senior representatives of each party.

Mediation: If negotiation does not resolve the dispute within 30 days, parties agree to mediation under rules of the Malaysian Mediation Centre before proceeding to litigation.

Governing Law and Jurisdiction: These Terms are governed by the laws of Malaysia. Any disputes not resolved through mediation shall be subject to the exclusive jurisdiction of the courts of Malaysia, with venue in Kuala Lumpur.

15. General Provisions

Entire Agreement: These Terms, together with specific project agreements, constitute the entire agreement between parties regarding services and supersede all prior communications and agreements.

Severability: If any provision is found unenforceable, remaining provisions remain in full effect, and the unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

Waiver: Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment: Clients may not assign or transfer their rights or obligations without our written consent. We may assign or subcontract services with notice to client.

Notices: All notices must be in writing and delivered via email to addresses specified in project agreements, with copy to [email protected].

16. Changes to Terms

We may update these Terms periodically. Material changes will be communicated via our website or direct notification to active clients at least 30 days before becoming effective. Continued use of services after effective date constitutes acceptance of updated terms. Terms applicable to ongoing projects are those in effect when the project agreement was executed.

17. Contact Information

For questions about these Terms and Conditions or to discuss service agreements, please contact: